Why Is My Ring Camera Footage Unavailable?

Something unusual happened at your work or home and you are unable to see the cctv footage? This may make you angry. But before doing anything, you can try few things which we’ve compiled.

Reasons why your Ring camera footage might be unavailable

Low Batteries:

The most common reason is that the batteries in your cameras are low and need to be replaced. If this is the case, you’ll see a notification in the Ring app asking you to replace the batteries.

Camera Offline:

Another common reason for unavailable footage is that your camera is offline. This can happen if there’s an issue with your internet connection or the power to your home is out. If your camera is offline, you’ll see a notification in the Ring app telling you it’s Offline.

Internet connection is unreliable or slow:

If you’re trying to view your footage on a device connected to the internet via Wi-Fi, make sure that your connection is strong enough to support video streaming. If your connection is weak or slow, you may experience issues with loading or playback.

To check the strength of your connection:
Open the Ring app and go to the Devices tab
Select the camera you’re having trouble with
Look under Connection for the signal strength indicator

If the signal strength indicator is green, that means your connection is good. If it’s yellow, that means your connection is fair. If it’s red, that means your connection is poor.

You may also want to try connecting to a different Wi-Fi network to see if that improves your connection.

Insufficient Power:

Another possible reason why your footage is unavailable is that there isn’t enough power going to your camera. This can happen if you’re using a battery-powered camera and the batteries are low or if you’re using a wired camera and the power supply isn’t strong enough.

To check the power level of your camera:

Open the Ring app and go to the Devices tab
Select the camera you’re having trouble with
Look under Power for the battery level indicator

If you see a red battery icon, that means your camera’s batteries are low and need to be replaced. If you see a white lightning bolt icon, that means your camera is connected to a power source but isn’t getting enough power.

Check Wiring:

In some cases, bad wiring can cause problems with your Ring camera. This can happen if the wires are loose, damaged, or not properly connected.

Firmware Update:

If there’s a problem with your camera’s firmware, that can also prevent you from accessing your footage. Firmware updates are typically released to fix bugs or improve performance.

To check if there’s a firmware update available for your camera:

Open the Ring app and go to the Devices tab
Select the camera you’re having trouble with
Look under Status for the firmware version number
If there’s a newer firmware version available, you’ll see

Faulty Camera:

In some cases, the problem may be with the camera itself. If you’ve tried all of the above methods and you’re still having trouble, contact a technician or if it comes under warranty, get it replaced.