Ring Doorbell Live View Not Working

Did you just opened your Ring app and see the live view not working? This must be frustrating as you can miss some important movements. But you don’t have to worry as we’re here for you

If you’re having trouble with your Ring Doorbell’s live view feature, you can try a few things. We have compiled a guide to help you solve this issue quickly. Let’s start!

Online Status:

If your Ring Doorbell is not online, it will not be able to show you a live view. To check if your Ring Doorbell is online, do the following steps:

Open the Ring app and look for the “Device Health” indicator next to your Ring Doorbell’s name.
If this indicator says “Offline,” that means your Ring Doorbell is not currently connected to the internet.

Why did your Ring Doorbell go offline?

There are several reasons why your Ring Doorbell might be offline. First, make sure that there is no power outage in your area. If there is an outage, your Ring Doorbell will not be able to connect to the internet even if it is properly connected to power.

Another reason why your Ring Doorbell might be offline is if it has lost its connection to your home’s Wi-Fi network.

Solution:

Open the Ring app and go to your Ring Doorbell’s settings.
Then, tap “Network” and ensure your Ring Doorbell is still connected to your home’s Wi-Fi network.

Power:

If your Ring Doorbell is not connected to power, it will not be able to show you a live view. To check if your Ring Doorbell is properly connected to power:

Open the Ring app and look for the “Device Health” indicator next to your Ring Doorbell’s name.
If this indicator says “Offline,” that means your Ring Doorbell is not currently connected to power.

Several reasons your Ring Doorbell might not be connected to power. First, make sure that the Ring Doorbell is properly plugged into an outlet. If the Ring Doorbell is not plugged in, it will not be able to receive power. Just plug in the power cable and check if the live view is back or not.

Resetting your Ring Doorbell:

If your Ring Doorbell is still not working after you’ve tried all of the above troubleshooting steps, you may need to reset your Ring Doorbell.

How to reset Ring Doorbell?

Remove the battery and reinsert it after a few seconds.
Once you’ve done this, try opening the live view feature again.

Internet Connection:

If you’re using a cellular data connection, please ensure that you have enough data for your Ring Doorbell. Also, keep in mind that cellular data connections are generally slower than home Wi-Fi networks. So, if possible, try connecting your Ring Doorbell to a Wi-Fi network before using live view.

Live View not available in your area:

To see if live view is available in your area or not, do this:

Open the Ring app and go to your Ring Doorbell’s settings.
Then, tap “Live view” and look for the “Availability” indicator.
If this indicator says “Not available,” that means Live View is not currently available in your area.

Insufficient Power Delivered to the Ring Doorbell:

Another potential reason for a live view not working can be due to insufficient power being delivered to the Ring Doorbell. This problem is usually caused by two things: either the transformer that provides power to the doorbell isn’t powerful enough, or there’s too much distance between the transformer and the doorbell.

If you believe insufficient power is being delivered to the Ring Doorbell, please contact Ring customer support to get your device checked or changed.

Faulty Camera:

In some rare cases, the problem might be with the camera itself. In that case, you will have to get your doorbell checked.

Poor Wiring:

If your home’s wiring is not up to the code, that could be the reason why your live view isn’t working. Apart from causing live view to stop working, faulty wiring can also cause other issues like stopping the doorbell from ringing, so you can quickly identify this problem.

To solve this issue, you have to check the wiring or call in an electrician to help you handle the issue.